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About

What is Spiritú?
Spiritú is a platform where you can shop, connect, and be inspired. Every Spiritú Box is specially curated with a combination of beauty, lifestyle, and artisanal products valued at over $100 and delivered to your door 4x a year! Plus, Spiritú supports and features Latina entrepreneurs and creators through the Spiritú Shop and Spiritú Stories.
How does Spiritú work?
When you order the Spiritú Box, you will pay $39.99 each quarter to enjoy a seasonal subscription box that has over $100 of curated beauty, lifestyle, and artisanal products. We'll ship the box straight to your door, four times a year. If you're already subscribed, you just need to sit back and wait for your seasonal boxes to be delivered each season!

If you don't want to wait until the next box ships out, check out the Spiritú Shop, where you can discover unique products from Latina creators and entrepreneurs.
What is inside the Box?
Every quarter, we will curate an assortment of beauty and lifestyle consumer products sent right to your door.
How much does the Spiritú Box cost?
Spiritú costs $39.99 each quarter and it will automatically renew each season, unless you cancel your order before the next season’s box ships out. If you prepay for your box annually, you will only pay $145.00 for a full year of 4 amazing boxes and unlimited membership access.

Account & Membership

How do I subscribe to the Spiritú Box?
To subscribe to the Spiritú Box, click "GET YOUR BOX” choose your membership type (quarterly or annually at a discount!), and fill in your payment and shipping information. You won't want to miss out!
How do I cancel my subscription?
You can cancel at any time by logging in, navigating to My Account, and selecting Manage Subscription. You can also email us at hi@myspiritu.com. If you wish to cancel your subscription before you receive your next box, you must do so before the billing date of the subscription renewal. You will receive an email about 1 week before you are billed for your next billing cycle.
Can I skip a Box?
You cannot skip a quarterly box and remain a member. If you decide that you want to cancel your membership, you can either send us an email at hi@myspiritu.com or cancel through your Account page. Whenever you’re ready to join us again, you can head back to that Account page and re-register your account for access to Spiritú.
How do I update my account information?
You can update your account information by logging in and clicking on the Account page icon on the top right.

Shipping & Returns

How much does it cost to ship my box?
For seasonal subscription boxes, we offer free ground shipping on all orders within the continental US!

For box orders shipping to Alaska, Hawaii, and Puerto Rico, there is a flat shipping rate of $9.95/box. If you choose the annual subscription and are shipping to Alaska, Hawaii, or Puerto Rico, you will be charged shipping for all four boxes at the time of purchase.
How much is shipping from the Shop?
For orders from the Shop, shipping will cost a flat rate of $2.99 (and free shipping for all orders over $50) for orders within the continental U.S. For orders shipping to Alaska, Hawaii, and Puerto Rico, there is a flat shipping rate of $7.95.
Do you ship to all U.S. territories?
We currently only ship to Puerto Rico. The shipping rate to Puerto Rico for each Box is $9.95 and for each Shop order is $7.95.
Do you ship internationally?
No, we don’t currently ship internationally, but we’ll update you when that shipping option becomes available!
Do you ship to P.O. Boxes?
Yes! We do ship to P.O. Boxes.
Do you ship to APO/DPO/FPO addresses?
At this time, we don’t ship to APO/DPO/FPO, but we’ll update you when that shipping option becomes available!
How do I change my shipping address?
You can change your shipping address by heading to your Account page and selecting the “Change Address” button next to Shipping Details. Please note that all address changes must be made at least 4 weeks before we ship out that season’s Box.
How can I track my package?
Once your order has been shipped, you will receive an email with your tracking number and expected delivery date. Please note that your box will be dropped off at your doorstep without signature confirmation, so make sure your box can be dropped off in a location that can be left unattended upon delivery.
What do I do if my order never arrived or was damaged?
If your Spiritú order does not arrive or a product is damaged, we must be notified via email within 2 weeks of your delivery date or scheduled delivery date. You will need to include photographic evidence documenting the damaged product in order to receive a replacement product. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Please note that orders may take two (2) weeks to fulfill from the time of shipment.
Can I return or get a refund on my Box or Shop purchase?
All Spiritú purchases are final sale and nonrefundable. We do not offer refunds or exchanges on boxes or items purchased from the shop (excluding sized-apparel), but we are always happy to replace anything that is missing or damaged. In the case that your item does not arrive or a product is damaged, we must be emailed at hi@myspiritu.com within 2 weeks of your delivery date. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund.

Billing

When will I be charged for my subscription box?
We will notify you about 1 week before we bill your credit card each season or if you are an annual member, before the start of your next annual billing cycle. If you subscribed during Spring 2019 prior to May 6, you will be billed for the Summer 2019 Box on June 3, 2019. If you subscribed during Spring 2019 after May 6, you will be billed for the Summer 2019 Box on July 2, 2019.
How do I update my billing information?
You can update your billing information by heading to your Account page and selecting the “Update Billing” button next to Billing Details
What types of payment do you accept?
We accept credit & debit cards, Apple Pay, Android Pay, and PayPal for Shop purchases and credit & debit cards for Box purchases.
Do you charge sales tax?
Currently, we charge sales tax only to members in California.

Brand Ambassador Program

What is the Spiritú Brand Ambassador program?
We want YOU to be the face and voice of Spiritú with our Brand Ambassador program allows! When you upload a photo or video via the button on our Brand Ambassador page, you’ll be provided with a custom tracking link. When someone uses your custom tracking link to buy their Spiritú Box, you will earn $5 (please note - you will only be paid when you hit a minimum of $25). Post your custom tracking link on social alongside your photo or video, or just send the link directly to friends in a text message or email! We will also be featuring our favorite Brand Ambassador photos and videos on our website and across our social media, allowing YOU to be the face and voice of this amazing community!
How do I become a Brand Ambassador?
If you are an active Spiritú Box subscriber, you can become a Brand Ambassador at any time! Just follow these simple steps:

  1. Visit www.myspiritu.com/pages/brand-ambassador
What type of photos and videos should I upload to become a Brand Ambassador?
We want to see it all! Show us a picture of you with your Spiritú box, film a whole unboxing video, take photos of your favorite box products, film makeup or hair tutorials using the items from your Spiritú box, share your styling ideas, before and after photos, a video of why you love your Spiritú Box, etc. We truly want YOU to be the face and voice of this community, so just be yourself!
Will I get a free box if I upload a picture or video and become a Brand Ambassador?
Right now, we are not providing free boxes to our Brand Ambassadors. But, for each Spiritú Box that is bought through your custom tracking link, you will earn $5, which will be paid if you hit $25 dollars.
What are the rewards and incentives?
  • For each Spiritú Box subscription that is bought via your custom tracking link, you will earn $5. Once you hit $25, Indi will email you to initiate your payment.
Where do I get my custom tracking link? What if I lost it?
After you go through the account creation process, upload your photo or video, and assign the Spiritú Box shopping link product to your photo, there will be a pop-up that has your custom tracking link. Please copy this into a safe place. In order to earn your $5, your friend must buy their Spiritú Box using your custom tracking link!

If you lose your custom tracking link, please follow these steps:
    I don’t have a Spiritú Box Subscription, can I still be a Brand Ambassador?
    Right now, we will not be sending out free boxes to people who want to become Brand Ambassadors. You must be an active Spiritú Box subscriber in order to participate.
    How do I get paid? Where do I select my preferred form of payment?
    For each Box that is sold through your custom tracking link, you will earn $5 toward your total payout. Once you hit the minimum payment threshold of $25 (which will happen after 5 people buy a Spiritú Box through your custom tracking link), Indi will contact you via the email address you put in to sign up for your Indi account (or the email address associated with your Facebook account if you signed up for Indi using your Facebook account). Indi will then give you the option to be paid via Check or PayPal. Remember, you will NOT be paid until you reach a minimum of $25 (meaning, at least 5 people have bought the Spiritú Box through your custom tracking link).
    If someone uses a discount code for their Box, will I still get credit for referring them?
    Yes, if someone uses a discount code on their Spiritú Box during checkout, you will still earn $5, as long as they clicked on your custom tracking link to get to the Spiritú website.
    If someone buys a product from the Spiritú Shop, and not a Spiritú Box subscription, will I still get credit for referring them?
    No! Right now, we are only offering rewards if someone buys a Spiritú Box subscription via your custom tracking link. If they purchase an item from the Spiritú Shop, you will not be rewarded.

    Community

    What are your Community Guidelines?
    Spiritú is a community that celebrates unique voices and diverse perspectives, and we want to create a safe space for you to share your passions, ideas, and experiences. We hope that you treat the community with the respect that you would want to be treated with yourself!

    Guidelines

    Respect: Please be respectful of others’ opinions and views. We have a no tolerance policy for abuse towards others in the community.
    Language: Profanity will not be tolerated on our online community. We will also not tolerate name-calling, racist or sexist comments, hate speech, or demeaning remarks.
    Personal Information: Let’s keep personal information personal. Please don’t post your own or another’s personal information in the community (this includes phone number, email address, mailing address, etc.)
    Legal: When posting material, please observe all Copyright Laws and credit the source if it is not your own. Do not post messages that violate Federal, State, or Local laws.
    Fraud: We expect all members to be honest and supportive, and we have the right to remove offending content and ban anyone who uses fraud to take advantage of our offerings (this includes creating fake accounts, committing fraud, etc.)
    Where do the Community Guidelines apply?
    The Community Guidelines apply to our online community, which includes myspiritu.com, Facebook, Twitter, Instagram, Snapchat, YouTube, and Pinterest.

    Still need help?

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