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ABOUT

What is Spiritú?

Spiritú is an empowering community that showcases, shares, and supports projects and stories of the heart and soul from all over the world. Being a part of our community gets you access to great benefits, exclusive experiences, entrepreneurial opportunities, and more. Spiritú features custom curations, unique products, and artisanal goods that showcase the work of Latin entrepreneurs and creators, artisans, and small businesses and that give back to organizations from all over the world. We also partner with brands looking to reach and empower the Latina consumer.

SEASONAL SUBSCRIPTION

[August 18, 2020 Update]: Our seasonal subscription is paused for the remainder of 2020. Active quarterly subscribers will not be charged for any more boxes, and any annual subscribers owed boxes as part of their membership will receive a partial refund for those remaining boxes (as outlined in the email sent to affected members). 

You can purchase all past seasonal boxes available on our online Shop as a one-time purchase.

ACCOUNT & MEMBERSHIP

How do I cancel my subscription?

You can cancel at any time by logging in, navigating to My Account, and clicking on the Manage Subscription link. If you're on a computer, you'll see your subscription(s) listed on that page and the Cancel link on the right. If you're on a mobile device, you can access your subscriptions in the drop down menu and note that you may have to scroll to the right to access those links (as they're not immediately visible on the mobile screen). You can then click 'Cancel.'

You can also email us at hi@myspiritu.com.

How do I update my account information?

You can update your account information by logging in and clicking on the Account page icon on the top right.

SHIPPING & RETURNS

How much is shipping from the Shop?

For orders from the Shop, shipping will cost a flat rate of $2.99 for orders within the continental U.S. For orders shipping to Alaska, Hawaii, and Puerto Rico, there is a flat shipping rate of $7.95. We offer free shipping for all orders $50 and over.

Do you ship to all U.S. territories?

The shipping rate to Puerto Rico for each Shop order is $7.95.

Do you ship internationally?

No, we don’t currently ship internationally, but we’ll update you when that shipping option becomes available!

Do you ship to P.O. Boxes?

Yes! We do ship to P.O. Boxes.

Do you ship to APO/DPO/FPO addresses?

At this time, we don’t ship to APO/DPO/FPO, but we’ll update you when that shipping option becomes available!

How do I change my shipping address?

You can change your shipping address by heading to your Account page and selecting the “Change Address” button next to Shipping Details. If you're ordering from the Shop, please make sure the shipping address is correct; you can update it as you place orders. 

How can I track my package?

Once your Shop order has been shipped, you will receive an email with your tracking number and expected delivery date. Please note that your order will be delivered without signature confirmation, so make sure your order can be dropped off in a location that can be left unattended upon delivery.

What do I do if my order never arrived or was damaged?

If your Spiritú Shop order does not arrive or a product is damaged, we must be notified via email within 2 weeks of your delivery date or scheduled delivery date. You will need to include photographic evidence documenting the damaged product in order to receive a replacement product. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Please note that orders may take two (2) weeks to fulfill from the time of shipment.

Can I return or get a refund on my purchase?

All Spiritú purchases are final sale and nonrefundable. We do not offer refunds or exchanges on items purchased from Spiritú (excluding sized-apparel), but we are always happy to replace anything that is missing or damaged. In the case that your item does not arrive or a product is damaged, we must be emailed at hi@myspiritu.com within 2 weeks of your delivery date. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund.

BILLING


What types of payment do you accept?

We accept credit & debit cards, Apple Pay, Android Pay, and PayPal for our Shop purchases and credit & debit cards and PayPal for Box purchases. We also have the option to checkout with Sezzle for purchases $40 and over on our Shop.

What is Sezzle?

Sezzle is a payment solution that empowers you to “Buy Now and Pay Later” with simple, interest-free installment plans. If you elect to checkout with Sezzle for Shop purchases of $40 or higher, Sezzle will break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart. No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered! To learn more, visit help.sezzle.com.

Do you charge sales tax?

Currently, we charge sales tax only for orders in California.

VIP PRODUCT PROGRAM

The Spiritú VIP Product Program is all about totally free products for youThere are absolutely no costs, no plans, no fees. Seriously! Our brand partners range from local Latin favorites to huge global brands and all of them directly contribute to Spiritú’s ability to support Latinx creators, entrepreneurs, and artisans. These brands have handpicked products they would like to send to our community, including some of which haven’t even hit stores. 

How does the program work?

To get on the list, simply fill out the general screener (a short survey) here. Once you've filled it out, we may ask you to fill out additional screeners for specific brand programs we have. If you're selected to receive a product mailer, we'll notify you via email and mail you the products to the address listed. We'll send a short survey via email after you've received the products so you can share your thoughts.

Do I have to pay to receive products?

Nope! There are no costs or fees associated, and no purchase necessary. You must be 18 or older with an address in the US or Puerto Rico to be eligible.

Am I guaranteed to receive product mailers if I fill out screeners?

Filling out the screeners puts you in our database. This is not a guarantee that you will receive any products as part of this program, or, if you do receive a product mailer, that you'll automatically receive future mailers.

Each mailer is specific to a unique brand partner and their products. The recipients will depend on a variety of factors, including, but not limited to, size of the program and product availability, type of product, and your responses on our screeners. 

So, by way of example only, if we're sending out a coffee mailer to 1,000 recipients in NY/NJ, and you did not select "I am a coffee drinker" and/or are located outside of those 2 states, you would not be eligible for that specific mailer.

Is there a set schedule for when the product mailers go out?

The timeline for product mailers totally depends on when we are running these programs with our brand partners. There is no set schedule or guaranteed number of mailers. You will receive an email if you have been selected to receive a specific product mailer. Since this program is promotional only and we have limited amounts of mailers, we cannot replace any packages lost by our shipping partners.

Have another question that's not answered here?

You can learn more at https://www.myspiritu.com/pages/vip-product-program and/or email us at VIP@myspiritu.com.

COMMUNITY

What are your Community Guidelines?

Spiritú is a community that celebrates unique voices and diverse perspectives, and we want to create a safe space for you to share your passions, ideas, and experiences. We hope that you treat the community with the respect that you would want to be treated with yourself!

Guidelines:

Respect: Please be respectful of others’ opinions and views. We have a no tolerance policy for abuse towards others in the community.
Language: Profanity will not be tolerated on our online community. We will also not tolerate name-calling, racist or sexist comments, hate speech, or demeaning remarks.


Personal Information: Let’s keep personal information personal. Please don’t post your own or another’s personal information in the community (this includes phone number, email address, mailing address, etc.)


Legal: When posting material, please observe all Copyright Laws and credit the source if it is not your own. Do not post messages that violate Federal, State, or Local laws.


Fraud: We expect all members to be honest and supportive, and we have the right to remove offending content and ban anyone who uses fraud to take advantage of our offerings (this includes creating fake accounts, committing fraud, etc.)

Where do the Community Guidelines apply?

The Community Guidelines apply to our online community, which includes myspiritu.com, Facebook, Twitter, Instagram, Snapchat, YouTube, and Pinterest.

Still need help?

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