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ABOUT

What is Spiritú?

Spiritú is a female-founded, inclusive community that showcases, shares, and supports stories and projects of the heart and soul from all over the world. It’s mission is to bring together people from diverse backgrounds and empower them to shop, connect, and be inspired. By joining the Spiritú community, members gain access to exclusive experiences, beautiful stories, and the Spiritú Shop, which features items from Latinx entrepreneurs, creators, artisans, and small businesses from across the US, Puerto Rico, Latin America, and the world. Together, our community, brands, and media partners contribute to Spiritú’s mission to support, uplift, and empower.

Whether you’re following us on social, shopping in our Spiritú Shop, or reading about the powerful voices featured in our Spiritú Stories, you’re helping us build an incredible community of humans supporting humans.

ACCOUNT & MEMBERSHIP

How do I create an account?

You can create a Spiritú account at myspiritu.com/account/register.

Do I need an account?

You do not need an account, however, if you'd like to participate in our Spiritú Rewards Program, you need one.

How do I update my account information?

You can update your account information by logging in and clicking on the Account page icon on the top right.

SHIPPING & RETURNS

How much is shipping from the Shop?

For orders from the Shop, shipping will cost a flat rate of $2.99 for orders within the continental U.S. For orders shipping to Alaska, Hawaii, and Puerto Rico, as well as APO addresses, there is a flat shipping rate of $7.95. We offer free shipping for all orders $50 and over. You can also select 'Expedited Shipping' for $15 per order and we will send your order with a carrier up to 3 business days.

How will my order ship?

Your Shop order will generally ship either via USPS First Class Mail, USPS Priority Mail, or FedEx Smart Post and arrive to you within 3-10 business days. If you select the Expedited Shipping option, we will ship your order via a 3-business day carrier service.

When will my order get to me?

Depending on what carrier your order shipped with, it will generally arrive within 3-10 business days, or, if you choose Expedited Shipping, within 3 business days. Due to nationwide carrier and shipping delays beyond our control, we cannot guarantee that your order will arrive to you within those timeframes.

Do you ship to all U.S. territories?

The shipping rate to Puerto Rico for each Shop order is $7.95.

Do you ship internationally?

No, we don’t currently ship internationally, but we’ll update you when that shipping option becomes available!

Do you ship to P.O. Boxes?

Yes! We do ship to P.O. Boxes.

Do you ship to APO/DPO/FPO addresses?

At this time, we ship to APO addresses, but will update you as other shipping options becomes available!

How do I change my shipping address?

You can change your shipping address by heading to your Account page and selecting the “Change Address” button next to Shipping Details. If you're ordering from the Shop, please make sure the shipping address is correct; you can update it as you place orders. 

How can I track my package?

Once your Shop order has been shipped, you will receive an email with your tracking number and expected delivery date. Please note that your order will be delivered without signature confirmation, so make sure your order can be dropped off in a location that can be left unattended upon delivery.

What do I do if my order never arrived or was damaged?

If your Spiritú Shop order does not arrive or a product is damaged, we must be notified via email within 2 weeks of your delivery date or scheduled delivery date. You will need to include photographic evidence documenting the damaged product in order to receive a replacement product. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Please note that orders may take two (2) weeks to fulfill from the time of shipment.

Can I return or get a refund on my purchase?

All Spiritú purchases are final sale and nonrefundable. We do not offer refunds or exchanges on items purchased from Spiritú (excluding sized-apparel), but we are always happy to replace anything that is missing or damaged. In the case that your item does not arrive or a product is damaged, we must be emailed at hi@myspiritu.com within 2 weeks of your delivery date. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund.

BILLING

What types of payment do you accept?

We accept credit & debit cards, Apple Pay, Android Pay, and PayPal for our Shop purchases and credit & debit cards and PayPal for Box purchases. We also have the option to checkout with Sezzle for purchases $40 and over on our Shop.

What is Sezzle?

Sezzle is a payment solution that empowers you to “Buy Now and Pay Later” with simple, interest-free installment plans. If you elect to checkout with Sezzle for Shop purchases of $40 or higher, Sezzle will break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart. No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered! To learn more, visit help.sezzle.com.

Do you charge sales tax?

Currently, we charge sales tax only for orders in California.

SPIRITÚ REWARDS PROGRAM

The Spiritú Rewards Program is our free rewards program in the United States  that lets you earn points on all your Shop purchases and redeem those points for coupon codes on our Shop!

How does the program work?

In order to earn Spiritú Rewards, you must be logged into your Spiritú Account as you place orders on our Shop. If you already have a Spiritú account, you can log in here. If you do not have an account, you can create one here.

For every $1 you spend on the Spiritú Shop, you will earn 10 Spiritú Rewards Points. For every 10 Spiritú Rewards Points, you will earn a $1 reward. For each 500 Spiritú Rewards Points earned, you will receive a $5 coupon code that you can use to redeem on a future purchase on the Spiritú Shop! $5 rewards are offered at each 500 points increment.

How do I redeem my rewards?

When you are logged in, you will see a rewards icon. If you click on that, you will be able to see the Spiritú Rewards you have earned, and any coupon codes you have earned. You can choose to send an email to yourself or copy the code and apply it in the Promo field at checkout.

You have the ability to select rewards based on each 500 Spiritú Rewards Points increment earned. So, if you have earned 1000 Spiritú Rewards Points, you can redeem via a $10 coupon code, or 2 separate $5 coupon code.

Can I use multiple codes at once?

You can only apply a single promo code per order.

Can I apply my coupon code and use a discount code?

You can only use a single promo or coupon code on each order.

What happens to remaining Spiritú Rewards Points if I don't use them to redeem a coupon code?

Those Rewards Points will remain in your balance, and you can use them towards a future coupon code when you have earned at least 500 Spiritú Rewards Points.

What if I placed an order, but I wasn't logged into a Spiritú account?

Unfortunately, if you are not logged into a Spiritú account when you place an order on our site, your purchase will not count towards our Spiritú Rewards Program. 

VIP PRODUCT PROGRAM

The Spiritú VIP Product Program is all about totally free products for youThere are absolutely no costs, no plans, no fees. Seriously! Our brand partners range from local Latin favorites to huge global brands and all of them directly contribute to Spiritú’s ability to support Latinx creators, entrepreneurs, and artisans. These brands have handpicked products they would like to send to our community, including some of which haven’t even hit stores. 

How does the program work?

To get on the list, simply fill out the general screener (a short survey) here. Once you've filled it out, we may ask you to fill out additional screeners for specific brand programs we have. If you're selected to receive a product mailer, we'll notify you via email and mail you the products to the address listed. We'll send a short survey via email after you've received the products so you can share your thoughts.

Do I have to pay to receive products?

Nope! There are no costs or fees associated, and no purchase necessary. You must be 18 or older with an address in the US or Puerto Rico to be eligible.

Am I guaranteed to receive product mailers if I fill out screeners?

Filling out the screeners puts you in our database. This is not a guarantee that you will receive any products as part of this program, or, if you do receive a product mailer, that you'll automatically receive future mailers.

Each mailer is specific to a unique brand partner and their products. The recipients will depend on a variety of factors, including, but not limited to, size of the program and product availability, type of product, and your responses on our screeners. 

So, by way of example only, if we're sending out a coffee mailer to 1,000 recipients in NY/NJ, and you did not select "I am a coffee drinker" and/or are located outside of those 2 states, you would not be eligible for that specific mailer.

Is there a set schedule for when the product mailers go out?

The timeline for product mailers totally depends on when we are running these programs with our brand partners. There is no set schedule or guaranteed number of mailers. You will receive an email if you have been selected to receive a specific product mailer. Since this program is promotional only and we have limited amounts of mailers, we cannot replace any packages lost by our shipping partners.

Have another question that's not answered here?

You can learn more at https://www.myspiritu.com/pages/vip-product-program and/or email us at VIP@myspiritu.com.

SEASONAL SUBSCRIPTION

[August 18, 2020 Update]: Our seasonal subscription is paused for the remainder of 2020. Active quarterly subscribers will not be charged for any more boxes, and any annual subscribers owed boxes as part of their membership will receive a partial refund for those remaining boxes (as outlined in the email sent to affected members). 

You can purchase all past seasonal boxes available on our online Shop as a one-time purchase.

How do I cancel my subscription?

 

All subscriptions have been automatically canceled.  

COMMUNITY

What are your Community Guidelines?

Spiritú is a community that celebrates unique voices and diverse perspectives, and we want to create a safe space for you to share your passions, ideas, and experiences. We hope that you treat the community with the respect that you would want to be treated with yourself!

Guidelines:

Respect: Please be respectful of others’ opinions and views. We have a no tolerance policy for abuse towards others in the community.
Language: Profanity will not be tolerated on our online community. We will also not tolerate name-calling, racist or sexist comments, hate speech, or demeaning remarks.


Personal Information: Let’s keep personal information personal. Please don’t post your own or another’s personal information in the community (this includes phone number, email address, mailing address, etc.)


Legal: When posting material, please observe all Copyright Laws and credit the source if it is not your own. Do not post messages that violate Federal, State, or Local laws.


Fraud: We expect all members to be honest and supportive, and we have the right to remove offending content and ban anyone who uses fraud to take advantage of our offerings (this includes creating fake accounts, committing fraud, etc.)

Where do the Community Guidelines apply?

The Community Guidelines apply to our online community, which includes myspiritu.com, Facebook, Twitter, Instagram, Snapchat, YouTube, and Pinterest.

Still need help?

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