Send Us a Note
What is Spiritú?
Spiritú is a platform where you can shop, connect, and be inspired. Every Spiritú Box is specially curated with a combination of beauty, lifestyle, and artisanal products valued at over $100 and delivered to your door 4x a year! Plus, Spiritú supports and features Latina entrepreneurs and creators through the Spiritú Shop and highlights diverse voices across communities through Spiritú Stories.
How does the Spiritú subscription work?
When you order the Spiritú Box, you will pay $39.99 each quarter to enjoy a seasonal subscription box that has over $100 of curated beauty, lifestyle, and artisanal products. We'll ship the box straight to your door, four times a year.
If you don't want to wait until the next box ships out, check out the Spiritú Shop, where you can discover unique products from Latina creators, entrepreneurs, and artisans from around the world.
What is inside the Box?
Every quarter, we will curate an assortment of beauty and lifestyle consumer products sent right to your door.
How much does the Spiritú Box cost?
Spiritú costs $39.99 each quarter and it will automatically renew each season, unless you cancel your order before the next season’s box ships out. If you prepay for your box annually, you will only pay $145.00 for a full year of 4 amazing boxes.
ACCOUNT & MEMBERSHIP
How do I subscribe to the Spiritú Box?
To subscribe to the Spiritú Box, click "GET YOUR BOX” choose your membership type (quarterly or annually at a discount!), and fill in your payment and shipping information. You won't want to miss out!
How do I cancel my subscription?
You can cancel at any time by logging in, navigating to My Account, and selecting Manage Subscription. If you're on a computer, you'll see your subscription(s) listed on that page and the Cancel or Reactivate link on the right. If you're on a mobile device, you can access your subscriptions in the drop down menu and note that you may have to scroll to the right to access those links (as they're not immediately visible on the mobile screen). You can then click 'Cancel.'
You can also email us at firstname.lastname@example.org.
If you wish to cancel your subscription before you receive your next box, you must do so by 11:59pm PST the day before billing date of the subscription renewal. You will receive an email about 1 week before you are billed for your next billing cycle.
Can I skip a Box?
You cannot skip a quarterly box and remain a member. If you decide that you want to cancel your membership, you can either send us an email at email@example.com or cancel through your Account page. Whenever you’re ready to join us again, you can log in, navigate to your Account page, and select Reactivate.
How do I update my account information?
You can update your account information by logging in and clicking on the Account page icon on the top right.
SHIPPING & RETURNS
How much does it cost to ship my box?
For seasonal subscription boxes, we offer free ground shipping on all orders within the continental US!
For box orders shipping to Alaska, Hawaii, and Puerto Rico, there is a flat shipping rate of $9.95. If you choose the annual subscription and are shipping to Alaska, Hawaii, or Puerto Rico, you will be charged shipping for all four boxes at the time of purchase.
How much is shipping from the Shop?
For orders from the Shop, shipping will cost a flat rate of $2.99 for orders within the continental U.S. For orders shipping to Alaska, Hawaii, and Puerto Rico, there is a flat shipping rate of $7.95. We offer free shipping for orders over $50.
Do you ship to all U.S. territories?
We currently only ship to Puerto Rico. The shipping rate to Puerto Rico for each Box is $9.95 and for each Shop order is $7.95.
Do you ship internationally?
No, we don’t currently ship internationally, but we’ll update you when that shipping option becomes available!
Do you ship to P.O. Boxes?
Yes! We do ship to P.O. Boxes.
Do you ship to APO/DPO/FPO addresses?
At this time, we don’t ship to APO/DPO/FPO, but we’ll update you when that shipping option becomes available!
How do I change my shipping address?
You can change your shipping address by heading to your Account page and selecting the “Change Address” button next to Shipping Details. Please note that all address changes must be made at least 4 weeks before we ship out that season’s Box.
How can I track my package?
Once your order has been shipped, you will receive an email with your tracking number and expected delivery date. Please note that your box will be dropped off at your doorstep without signature confirmation, so make sure your box can be dropped off in a location that can be left unattended upon delivery.
What do I do if my order never arrived or was damaged?
If your Spiritú order does not arrive or a product is damaged, we must be notified via email within 2 weeks of your delivery date or scheduled delivery date. You will need to include photographic evidence documenting the damaged product in order to receive a replacement product. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Please note that orders may take two (2) weeks to fulfill from the time of shipment.
Can I return or get a refund on my Box or Shop purchase?
All Spiritú purchases are final sale and nonrefundable. We do not offer refunds or exchanges on boxes or items purchased from the shop (excluding sized-apparel), but we are always happy to replace anything that is missing or damaged. In the case that your item does not arrive or a product is damaged, we must be emailed at firstname.lastname@example.org within 2 weeks of your delivery date. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund.
When will I be charged for my subscription box?
We will notify you before we bill your credit card each season or if you are an annual member, before the start of your next annual billing cycle.
How do I update my billing information?
You can update your billing information by heading to your Account page and selecting the “Update Billing” button next to Billing Details
What types of payment do you accept?
We accept credit & debit cards, Apple Pay, Android Pay, and PayPal for Shop purchases and credit & debit cards and PayPal for Box purchases.
Do you charge sales tax?
Currently, we charge sales tax only to members in California.
BRAND AMBASSADOR PROGRAM
Be the face of Spiritú and earn money by referring your friends! For each friend who subscribes to the Spiritú Box using your unique URL, you will earn $. Learn more and become a Brand Ambassador at myspiritu.com/pages/brand-ambassador.
What are your Community Guidelines?
Spiritú is a community that celebrates unique voices and diverse perspectives, and we want to create a safe space for you to share your passions, ideas, and experiences. We hope that you treat the community with the respect that you would want to be treated with yourself!
Respect: Please be respectful of others’ opinions and views. We have a no tolerance policy for abuse towards others in the community.
Language: Profanity will not be tolerated on our online community. We will also not tolerate name-calling, racist or sexist comments, hate speech, or demeaning remarks.
Personal Information: Let’s keep personal information personal. Please don’t post your own or another’s personal information in the community (this includes phone number, email address, mailing address, etc.)
Legal: When posting material, please observe all Copyright Laws and credit the source if it is not your own. Do not post messages that violate Federal, State, or Local laws.
Fraud: We expect all members to be honest and supportive, and we have the right to remove offending content and ban anyone who uses fraud to take advantage of our offerings (this includes creating fake accounts, committing fraud, etc.)
Where do the Community Guidelines apply?
The Community Guidelines apply to our online community, which includes myspiritu.com, Facebook, Twitter, Instagram, Snapchat, YouTube, and Pinterest.