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ABOUT

What is Spiritú?

Spiritú is an empowering community that showcases, shares, and supports projects and stories of the heart and soul from all over the world. Being a part of our community gets you access to great benefits, exclusive experiences, entrepreneurial opportunities, and more. Spiritú features custom curations, unique products, and artisanal goods that showcase the work of Latin entrepreneurs and creators, artisans, and small businesses and that give back to organizations from all over the world. We also partner with brands looking to reach and empower the Latina consumer.

SEASONAL SUBSCRIPTION

How does the Spiritú Box subscription work?

When subscribe to Spiritú's seasonal Box, you will pay $39.99 each quarter to enjoy a seasonal subscription box that has over $100 of curated beauty, lifestyle, and artisanal products (or, you can prepay $145 for an annual membership and receive 4 boxes throughout the years). We'll ship the box straight to your door, four times a year. You're free to cancel any time.

If you don't want to wait until the next box ships out, check out the Spiritú Shop, where you can discover items from beauty to home accessories, to food and artisanal, and everything in between.

What is inside the Box?

Every quarter, we will curate an assortment of beauty, lifestyle, and artisanal products from brands around the world. 

How much does the Spiritú Box cost?

Spiritú costs $39.99 each quarter and it will automatically renew each season, unless you cancel your order before the next season’s box ships out. If you prepay for your box annually, you will only pay $145.00 for a full year of 4 amazing boxes. As of June 10, 2020, we have temporarily discontinued the annual subscription option for new subscribers.

ACCOUNT & MEMBERSHIP

How do I subscribe to the Spiritú Box?

To subscribe to the Spiritú Box, click "GET YOUR BOX” choose your membership, and fill in your payment and shipping information. You won't want to miss out! As of June 10, 2020, we have temporarily discontinued the annual subscription option for new subscribers.

How do I cancel my subscription?

You can cancel at any time by logging in, navigating to My Account, and clicking on the Manage Subscription link. If you're on a computer, you'll see your subscription(s) listed on that page and the Cancel or Reactivate link on the right. If you're on a mobile device, you can access your subscriptions in the drop down menu and note that you may have to scroll to the right to access those links (as they're not immediately visible on the mobile screen). You can then click 'Cancel.'

You can also email us at hi@myspiritu.com.

If you wish to cancel your subscription before you receive your next box, you must do so by 11:59pm PST the day before billing date of the subscription renewal. You will receive an email about 1 week before you are billed for your next billing cycle.

Can I skip a Box?

You cannot skip a quarterly box and remain a member. If you decide that you want to cancel your membership, you can either send us an email at hi@myspiritu.com or cancel through your Account page. Whenever you’re ready to join us again, you can log in, navigate to your Account page, and select Reactivate, or email us to assist.

How do I update my account information?

You can update your account information by logging in and clicking on the Account page icon on the top right.

SHIPPING & RETURNS

How much does it cost to ship my Spiritú subscription box?

For seasonal subscription boxes, we offer free ground shipping on all orders within the continental US!

For box orders shipping to Alaska, Hawaii, and Puerto Rico, there is a flat shipping rate of $9.95 per box. If you choose the annual subscription and are shipping to Alaska, Hawaii, or Puerto Rico, you will be charged shipping for all four boxes at the time of purchase.

How much is shipping from the Shop?

For orders from the Shop, shipping will cost a flat rate of $2.99 for orders within the continental U.S. For orders shipping to Alaska, Hawaii, and Puerto Rico, there is a flat shipping rate of $7.95. We offer free shipping for orders over $50.

Do you ship to all U.S. territories?

We currently only ship to Puerto Rico. The shipping rate to Puerto Rico for each Box is $9.95 and for each Shop order is $7.95.

Do you ship internationally?

No, we don’t currently ship internationally, but we’ll update you when that shipping option becomes available!

Do you ship to P.O. Boxes?

Yes! We do ship to P.O. Boxes.

Do you ship to APO/DPO/FPO addresses?

At this time, we don’t ship to APO/DPO/FPO, but we’ll update you when that shipping option becomes available!

How do I change my shipping address?

You can change your shipping address by heading to your Account page and selecting the “Change Address” button next to Shipping Details. Please note that all address changes must be made at least 4 weeks before we ship out that season’s Box.

How can I track my package?

Once your order has been shipped, you will receive an email with your tracking number and expected delivery date. Please note that your box will be dropped off at your doorstep without signature confirmation, so make sure your box can be dropped off in a location that can be left unattended upon delivery.

What do I do if my order never arrived or was damaged?

If your Spiritú order does not arrive or a product is damaged, we must be notified via email within 2 weeks of your delivery date or scheduled delivery date. You will need to include photographic evidence documenting the damaged product in order to receive a replacement product. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Please note that orders may take two (2) weeks to fulfill from the time of shipment.

Can I return or get a refund on my Box or Shop purchase?

All Spiritú purchases are final sale and nonrefundable. We do not offer refunds or exchanges on boxes or items purchased from the shop (excluding sized-apparel), but we are always happy to replace anything that is missing or damaged. In the case that your item does not arrive or a product is damaged, we must be emailed at hi@myspiritu.com within 2 weeks of your delivery date. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund.

BILLING

When will I be charged for my subscription box?

We will notify you before we bill your credit card each season or if you are an annual member, before the start of your next annual billing cycle.

For our Summer 2020 Box, all active renewing Quarterly subscribers who purchased their Spring box up until May 20, 2020 and Annual subscribers up for renewal, will be rebilled on June 12, 2020. Anyone who subscribed to the Quarterly subscription after May 20, 2020 will be rebilled on July 6, 2020. If you would like to receive the Summer Box sooner, please email us at hi@myspiritu.com and we can update your rebill date.

How do I update my billing information?

You can update your billing information by heading to your Account page and selecting the “Update Billing” button next to Billing Details

What types of payment do you accept?

We accept credit & debit cards, Apple Pay, Android Pay, and PayPal for our Shop purchases and credit & debit cards and PayPal for Box purchases. We also have the option to checkout with Sezzle for purchases $40 and over on our Shop.

What is Sezzle?

Sezzle is a payment solution that empowers you to “Buy Now and Pay Later” with simple, interest-free installment plans. If you elect to checkout with Sezzle for Shop purchases of $40 or higher, Sezzle will break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart. No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered! To learn more, visit help.sezzle.com.

Do you charge sales tax?

Currently, we charge sales tax only to members in California.

BRAND AMBASSADOR PROGRAM

Be the face of Spiritú and earn money by referring your friends! For each friend who subscribes to the Spiritú Box using your unique URL, you will earn $. Learn more and become a Brand Ambassador at myspiritu.com/pages/brand-ambassador.

COMMUNITY

What are your Community Guidelines?

Spiritú is a community that celebrates unique voices and diverse perspectives, and we want to create a safe space for you to share your passions, ideas, and experiences. We hope that you treat the community with the respect that you would want to be treated with yourself!

Guidelines:

Respect: Please be respectful of others’ opinions and views. We have a no tolerance policy for abuse towards others in the community.
Language: Profanity will not be tolerated on our online community. We will also not tolerate name-calling, racist or sexist comments, hate speech, or demeaning remarks.


Personal Information: Let’s keep personal information personal. Please don’t post your own or another’s personal information in the community (this includes phone number, email address, mailing address, etc.)


Legal: When posting material, please observe all Copyright Laws and credit the source if it is not your own. Do not post messages that violate Federal, State, or Local laws.


Fraud: We expect all members to be honest and supportive, and we have the right to remove offending content and ban anyone who uses fraud to take advantage of our offerings (this includes creating fake accounts, committing fraud, etc.)

Where do the Community Guidelines apply?

The Community Guidelines apply to our online community, which includes myspiritu.com, Facebook, Twitter, Instagram, Snapchat, YouTube, and Pinterest.

Still need help?

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